Director, Drug Product and Provider Management

September 20, 2017

Job Title:                         Director, Drug Product and Provider Management

Internal/External:            Internal/External

Department:                    Drug Product and Provider Management

Competition:                   2017-586

Employment Type:          Full Time, Permanent

Location(s):                    Toronto, Montreal, Moncton or Dartmouth

Salary:                            Comprehensive Compensation

Reports to:                     Vice President

Closing Date:                   October 1, 2017


“We care about the work we do-and we're looking for new colleagues who do, too.”


The Company

For over 70 years, and across six provinces we've been a leading diversified health services partner for individuals, plan sponsors, plan advisors and governments across Canada. We are proud to be a not-for-profit organization committed to giving back to the communities where we live and work. We support the health and wellness of our employees and their families with various wellness programs and resources to support their personal and professional growth.

We're a team of 1,900 colleagues dedicated to collaboration, innovation, customer service, and committed to work-life balance, community involvement and career development which is why Medavie Blue Cross is recognized as a Top 100 Employer, one of Canada’s 10 Most Admired Corporate Cultures and one of Atlantic Canada’s Top Employers.

The Opportunity

We are looking for an experienced leader to join our team as the Director Drug, Product and Provider Management. The key focus of this role is to lead pharmacy benefit, product and provider management to ensure we further enhance our reputation in Canada as a group benefits provider and a leader in drug plan management.  

Key Responsibilities:  

Product Management

Drive innovation and strategy for a full suite of group insurance products for Medavie Blue Cross in Canada to respond to client needs and generate growth opportunities with strong differentiation in the marketplace for Medavie Blue Cross

Accountable for the full product life cycle from design, implementation, management, go-to-market strategy and ongoing product assessment and oversight.  The product portfolio includes health, dental, wellness, life and disability product lines.    

Pharmacy Benefit Management Strategy and Operations

Ensure Medavie Blue Cross continues to be a leader in Pharmacy Benefit Management (PBM). This role is accountable to oversee the full scope of Medavie’s PBM strategy as well as operational delivery including, oversight of clinical review processes, drug manufacturer collaborations/negotiations, managing preferred supplier relationships and overseeing drug plan mapping and operations for all Medavie Blue Cross lines of business.    

Provider Relationships

Enhance partnerships with provider groups and associations with overall accountability to manage and negotiate health and related provider contracts to ensure client needs and expectations are met and Medavie Blue Cross continues to strengthen presence across Canada.  

Business Development Support, Client and Partner Relationships

Build strong and credible relationships with clients and distributor partners, and demonstrate product knowledge and thought leadership with a fundamental focus on meeting current and emerging client needs. Lead client discussions regarding products and plan management needs and support business development teams in Ontario, Quebec and Atlantic Canada to win.  

Liaise with internal and external stakeholders including clients, industry and government representatives to build collaborative relationships and enhance the organization's position in the marketplace.   


Coach, mentor and lead a dynamic and diverse team of highly motived and talented professionals to support growth and enhance client delivery.  


Education:  University Degree in business, pharmacy or health related field

Work Experience: 10-15 years’ experience in leading product or drug management in an insurance company or consulting firm. A strong understanding of the insurance industry

Other Skills:

  • Excellent communication skills (oral and written),

  • Experience working with and reporting to Senior Management and the Board of Directors

  • Strong analytical, written and verbal communication, interpersonal, and relationship building skills

  • Organized and detail oriented

Language Skills: Bilingualism is considered an asset

Leadership Accountabilities:

People Management: Ensures employees have the support, capacity and tools to meet their short term and long term objectives and provides daily coaching to strengthen the team and individual capabilities.

Strategic Thinking: Use of rigorous logic and methods to solve difficult problems with effective solutions, looking beyond the obvious and not stopping at the first answers.  

Action Management: Good project management skills and the ability to manage competing demands and expectations. 

Communication: Strong communication skills in order to clearly convey the message both verbally and in written format, along with excellent listening skills.

Customer Orientation: Dedication to meeting the requirements of internal clients and establishing/maintaining effective relations through process improvements.

If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications, please follow the instructions for applying online via the Medavie Blue Cross Corporate website by clicking on Apply Now.

Apply Now

We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

Canadian Citizenship - Please indicate in your application the reason you are entitled to work in Canada:  Canadian citizenship, permanent resident status or work permit.

Reliability screening will be required.