COVID-19: Caring for our communities and our team – so we can care for you

Company - Medavie Health Services

April 16, 2020

The COVID-19 pandemic has forced us all to think differently and consider new ways to invest in improving the health and wellbeing of Canadians.

For over 75 years, Medavie and our employees have maintained a strong tradition of supporting our communities. So it comes as no surprise that during this crisis they have risen to the challenge and continue to do so each and every day. Whether that means adopting new work practices and working from home, or dressing in full PPE gear as they face the front line of our healthcare response. Regardless of what ‘coming to work’ might mean for our team members today, one thing is for sure: their efforts unite us in our fight against COVID-19 and continue Medavie’s role as a not-for-profit health solutions partner.

Improving the wellbeing of Canadians

Medavie’s mission is to improve the wellbeing of Canadians – and we have never been more committed to that goal than now. We know that this is a difficult time for our team members and front line healthcare workers, which is why we are continually reviewing our practices to make sure our resources are focused where they can have the greatest health impact. To support our team we have invested in BEACON, a digital cognitive behavioural therapy resource to support mental health and assist in adapting to this ever-changing new normal. We’ve also introduced virtual health services, and are working with our partners to identify new, innovative ways to deliver care, including supporting test sites and leveraging community paramedicine to keep people safe and at home.

Caring for our communities

That commitment to caring for Canadians and our employees extends to our communities, as well. The needs of our communities have never been greater, especially for our most vulnerable and at-risk community members. That’s why, through the Medavie Health Foundation, we’ve committed $5 million to improving access to food and mental health support. We’re also relaxing requirements for organizations currently receiving funding so we can make it as easy and quick as possible to help those who desperately need it. We know the effects of this pandemic will be felt for a long time and, when the health risk subsides, recovery is essential – and we want to be a part of those future initiatives.

Help when it’s needed most

Canadians have long believed in helping one another, especially our most vulnerable. It’s reflected in our daily lives, our society and our place on the world stage. It’s also reflected in our beliefs as an organization. There has never been a moment when our mission is as critical as it is now. Whether it is by supporting patients, clients, members, communities and our employees, we know Medavie has a vital role to play in the lives of Canadians. That is why I am incredibly proud of the more than 6,400 Medavie employees who are doing their part on the front lines and working from home every day to keep their communities safe and healthy. Together, we are honoured to help Canadians through this difficult time.

Thank you, and stay safe.